Refund policy

Last updated: September 15, 2026

1. 14-DAY RETURN WINDOW

We accept return requests made within 14 days after your order is delivered. Please contact us before sending any item back.

2. RETURN CONDITIONS

To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging and proof of purchase. Returns sent without prior approval may not be accepted.

3. PERSONALIZED ITEMS

Personalized or custom-made items cannot be returned for a change of mind. However, if your customized item arrives damaged, defective, or different from what you ordered, please contact us and we will make it right.

4. HOW TO REQUEST A RETURN

Email us at support@danleathercraft.com with your order number, reason for the return, and clear photos if the item is damaged, defective, or incorrect. If your return is approved, we will provide the return address and instructions.

5. RETURN SHIPPING

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service.

If we sent a damaged, defective, or incorrect item, Dan Leathercraft will cover the reasonable return shipping cost or provide another suitable solution.

6. REFUNDS

Once we receive and inspect your return, we will notify you of the result. Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return resulted from our error. Your bank or payment provider may require additional time to process the refund.

7. EXCHANGES AND CANCELLATIONS

For the quickest exchange, return the eligible item and place a new order after your return is approved.

Please contact us as soon as possible if you need to cancel or change an order. Once work has begun on a personalized or custom-made item, cancellation may no longer be possible.

8. DAMAGED OR INCORRECT ORDERS

Please inspect your order upon delivery. If an item is damaged, defective, missing, or incorrect, contact us as soon as possible with your order number and clear photos so we can resolve the issue.

9. 12-MONTH LIMITED CRAFTSMANSHIP WARRANTY

Dan Leathercraft provides the original purchaser with a 12-month limited warranty against defects in materials or workmanship, beginning on the delivery date.

For an approved warranty claim, we may repair the item, replace it with the same or a comparable item, or issue a refund when repair or replacement is not reasonably available.

This warranty does not cover normal wear, natural leather patina, variations in grain or color, scratches, stretching, accidental damage, misuse, improper care, exposure to excessive water, heat, or chemicals, or repairs and alterations made by another party.

To submit a warranty claim, email support@danleathercraft.com with your order number and clear photos of the issue.

10. YOUR LEGAL RIGHTS

Nothing in this policy limits any consumer rights that cannot legally be waived in your location.